Order Cancellation
- Orders can be cancelled within 24 hours of placement. To cancel an order, please contact our customer service team at info@thegautamstore.com or call +91 96509 35808.
- If your order has already been shipped, cancellation is not possible. In such cases, you may initiate a return once you receive the product.
Refund Policy
- Full Refund: A full refund will be processed if the order is cancelled within 24 hours of placement or if the product is out of stock.
- Partial Refund: If you receive a damaged or defective product, you may be eligible for a partial refund after inspection.
- Refunds will be processed to the original method of payment within 7-10 business days after the cancellation is confirmed.
Return Policy
- Returns are accepted within 15 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- To initiate a return, contact us at info@thegautamstore.com or call +91 96509 35808 with your order details and reason for return.
Non-Returnable Items
- Certain items such as intimate clothing, perishable goods, and custom-made furniture are not eligible for return.
Exchange Policy
- Exchanges are subject to product availability. If you wish to exchange a product, contact our customer service team to check availability and further instructions.
Contact Us
For any questions or assistance regarding cancellations and refunds, please contact us at:
- Email: info@thegautamstore.com
- Phone: +91 96509 35808
- Address: Pratibha Colony, PHASE 2, BANNA DEVI, Aligarh, Uttar Pradesh, 202001
